|Below you find the answers to Frequently Asked Questions regarding ordering and licenses of Cart2Quote products.
1. The Commercial versions of Cart2Quote come with a license key
For each separate Magento Installation you need a license key. This license enables the functionality and possibilities that belong to the Cart2Quote Edition you purchased.
2. Important: Your License key is tied to your Magento backend URL
The license key is tied to the domain name shown in the browsers’s location bar when accessing your store’s admin panel (This is the Base URL of your Default config). This is the domain name you need to enter when ordering Cart2Quote.
3. Extensions Can Be Used Forever
Once purchased, our extensions can be used forever even if the license has expired. The extensions will continue to work after the license expires, however, you will not be able to get our support, download updates, or move your license between sites. To do so, you will need to extend your license.
4. What Version do I need?
Cart2Quote Licenses are based on the following differences:
5. Single Domain License
When purchasing a Commercial version you need to decide which Cart2Quote edition you need. When your store is using a single domain for both the backend and your store’s front-end, the Starter edition of Cart2Quote will be sufficient. If you use Magento in a multiple domain/store environment, you will need at least the Cart2Quote Business Edition.
6. Multiple Domain License
When you're planning to use Magento in a multiple domain/store environment, you will need at least the Cart2Quote Business Edition. If you purchase Cart2Quote Business or higher, you do not need to add additional front-end domains to your license. You can add an unlimited amount of store domains to your backend license without requesting a new license. For more information about the Cart2Quote editions, check the comparison-table.
7. Development, Staging and Test domains
If you purchase a commercial license you are allowed to enter one or multiple extra (sub)domains for testing and staging purposes. We require that these domains are clearly indicated as being a non-productional domain. e.g. test.mydomain.com, dev.mydomain.com or mydomain.myprovider.com. Bare in mind that if you link your test domain to a domain that belongs to a third party (like your development company), you might lose access to your development license. In that case you can either purchase a new license or use the free forever local test license that comes with the package.
8. Switching Backend domain
In the unlikely event that you changed the Magento admin panel URL. (This is the Base URL of your Default config), you will have to repurchase Cart2Quote as a license is tied to your Default config Base URL. In the following case we can provide an exemption to this rule: The domain name's ownership has returned to an Internet domain registrar or the old domain name has been forwarded with a permanent redirect to the new domain name more than 30 days ago and this is the permanent state. In any other case we’re unable to change a license link.
9. Features and Limitation of the Cart2Quote Trial
The Cart2Quote Trial is based on the Cart2Quote Enterprise Edition. This trial is both suited for online development servers and local development environments. If you decide not to upgrade to a paid plan at the end of your 30-day free trial, your account will be suspended, and earlier quote requests will no longer be visible via the Magento backend. The Cart2Quote configuration panel will be still accessible. If you do not disable or uninstall Cart2Quote, your store visitors will still be able to submit new requests, but you are unable to view the full quote request data until you have ordered a Cart2Quote license.
10. Are the new updates paid?
All updates that fall within the update cycle are free. Cart2Quote Starter has 6 months free updates, Cart2Quote Business has 9 months of free updates and Cart2Quote Enterprise has 12 months of free updates. More information about updating your module.
11. License Renewal
After either 6, 9 or 12 months, depending on your package, to receive continued updates and support, we offer a €200 discount off the extension cost. You may choose not to renew the license and continue to use the extension but without the ability to download new updates and receive support.
12. What kind of support can I expect?
All paid version of Cart2Quote come with free email support and if you own an Enterprise license we can also check your FTP environment and Magento backend when problems occur.
13. How can I upgrade to a more expensive version of Cart2Quote?
You only pay the price difference and enter the new serial code - No new installation is required. Read more information on upgrading.
14. If I upgrade my Cart2Quote version, do I also receive the latest update of the software?
When upgrading your Cart2Quote edition, additional months will be added to your original update subscription starting date when applicable.
E.g. You ordered Cart2Quote Starter on 01-01-2016 and you upgrade to the Business Version on 01-05-2016, your new update cycle will end in 01-09-2016 (9 months after your initial purchase)
15. I have changed my websites domain, what can I do?
When you own a license higher than Cart2Quote Starter we will send you a new license key. If you own a Cart2Quote Starter license you will have to upgrade to a multi domain license (Cart2Quote Business or Enterprise) We cannot add a new domain-name to a Starter license.
16. How often are new versions released?
Cart2Quote releases minor updates about 6 times per year. Major updates are released approximately once per 6-8 months. Technical updates and bug fixes are released as soon as possible, monthly or biweekly.
17. Is VAT included for European Customers?
No. VAT tax isn't included in price.
Upon purchase, all European customers are asked to provide their VAT ID number. If you provide your VAT ID then no VAT charge will be added to the order. Otherwise a corresponding VAT charge will be added to your order. Cart2Quote is based in the Netherlands - all Dutch located companies will be charged 21% tax independent of a valid VAT ID.
18. I need an Invoice for my order. Where can I get it?
There is a link to your invoice on the Cart2Quote Customer Dashboard. You may find the link to your Customer Dashboard page in your order receipt e-mail message. Or go to this login page. If you have problems with finding your invoice please send a request via this form and provide your order number and details.
19. How can we become an authorized reseller of Cart2Quote?
We're excited about your interest in becoming a Cart2Quote reseller! Please have a look at our partner/reseller program for more information.
20. If I order a license, will I need to reinstall the software even if I am currently using the trial version?
There is no need to reinstall the software, just enter the license key we will send you after your order is completed and you’re ready to go.
21. Open Source
Part of Cart2Quote is by default encrypted by IonCube. (Why?) Starting from Cart2Quote Enterprise it is possible to purchase the open source option. With the term “open source” we mean that the code of Cart2Quote is unobfuscated and unencrypted and can be customized by its user. By no means this option allows for the free use of our source code in any possible way. The use of our open source code on servers or Magento installations without a license being purchased is strictly forbidden. The copyright and all other intellectual property rights in the software (in both source and object code), the software documentation, the functional specification and all other listings, specifications, and documentation relating to the customized software shall remain Cart2Quote’s sole property. (read our T&C)
When you have any other questions, please contact us