Customer Quotations Extension for Magento - Support

For Paying customers

Cart2Quote Free Edition

The FREE Edition is the most basic Cart2Quote version. Support for The Free Version is provided by the Community through our online forums and user documentation. Found a bug? Report it via this forum, so we can resolve it.
Need support or an installation? Purchase a Support Ticket

User and Installation manuals

Available downloads: View all Magento 1 manuals View all Magento 2 manuals

Support For Paid Plans

Please open a ticket above for support questions. Cart2Quote’s team of support experts is here to help! Our support team will normally respond to your requests within 48 hours and help you resolve issues as quickly as possible. Do you require a customization?

When opening a support ticket, please do include the following information:

  • - Your order number and Magento version number
  • - Steps to reproduce the issue in your store
  • - FTP/SSH login as well as Magento admin access (if relevant)
  • - Screenshots with notes describing the issue
  • What's involved in the installation?

    It is strongly recommended to let the module be installed by a technical implementer if you do not have the necessary knowledge of Magento modules installations. Download our Installation Guide to see what's involved.

  • How does the 30-day money back guarantee work?

    money back"If you cancel your order within 30 days of signing up you will be refunded for the amount you were charged for the extension. If you required an installation and/or custom work, we will deduct this amount from your credit nota. You can cancel your order by using this form.

  • How do I upgrade my plan?

    If you downloaded the free version and decide to enable all features of Cart2Quote, you do not have to reinstall the module. You just need to enter a purchased license key into the backend. The same is true for other upgrades. Visit the upgrade page for more information.

  • Can I disable ordering and hide my prices?

    Not2Order is our module that works seamless together with Cart2Quote. This module enables you to manage the visibility of order buttons and prices on a product per product basis and/or per customer group..

  • Will you add new features to Cart2Quote?

    We're dedicated every day to improve this quotation module. Our goal is unchanged to make this the most complete Magento quotation module. Visit our Release notes for all recent changes.

  • How do I become a reseller?

    We're excited about your interest in becoming a Cart2Quote reseller! Please have a look at our partner/reseller program for more information.

  • Can you customize Cart2Quote for my specific needs?

    Yes we can! It is important that you give us as much detailed information as possible. We love screenshots! Based on this information we'll send you a rough estimate and some questions to refine your request. Enter your customization request here and we get back to you as soon as possible.

  • What are my payment options? Can I pay by invoice?

    We accept Visa, Mastercard, and American Express through our online payment system (Paypal). If you would like to prepay with a banktransfer you can select "Pay with an invoice" or pay with iDeal (Netherlands only). You can select these options during the checkout.

  • How long am I entitled to free updates?

    Depending on the Cart2Quote version your purchased you have received a certain amount of months of free updates. Visit the comparison table to see the applicable period of free updates for your edition.

  • What happens at the end of my trial?

    If your trial ends before you choose a paid product, your product will degrade to the free version. Your data will remain intact, and your customers can still submit new requests, but you can no longer process them via the admin panel, until you order one of the paid products.

  • Do you offer phone support?

    Our corporate product comes with phone support. All other products are offered online support. This helps us keep detailed records about your issue in one place. Nothing is lost in translation between advisors or if we need to escalate an issue to engineers.

  • Is the Cart2Quote license permanent?

    Yes. Cart2Quote Licenses are permanent and will never expire. There is no annual fee. Your License key is tied to your Magento backend URL.

ContactGet in touch

Do you have questions or comments about products or pricing, please use the form to the left and we will get back to you as soon a possible. (Usually within 24 hours) Do you have a customization request? Request a Quote. For full company details please checkout this page.

Are you an existing customer with a sales question? Do not forget to also enter your order number in the comment box. For support requests please use the links above to create a ticket or visit the user forums.