Disable Product Comment Field Magento 2

The product comment field Magento 2 feature in Cart2Quote gives customers a way to add remarks to individual line items in their quote request. By default, each product row on the quote page displays an “Enter your product comment” expandable link. Clicking it reveals a text area where the customer leaves a note specific to that product — such as a colour preference, a custom requirement, or a delivery instruction.

When to Show the Product Comment Field

Keeping the product comment field visible works best for stores where customers regularly have product-specific requirements that differ by line item. Consider these examples:

• A uniform supplier where customers specify embroidery text per product
• A furniture store where customers indicate delivery floor instructions per item
• An industrial supplier where customers reference a job number or project code per SKU

In these cases, the per-product comment field captures structured, item-level context that would otherwise arrive in a separate email or phone call. As a result, the sales team has everything they need to respond accurately in a single quote view. Furthermore, the expandable design keeps the form tidy even when customers leave detailed notes.

When to Disable the Product Comment Field

Removing the comment field makes sense for stores where per-product annotation plays no role in the quoting workflow. If your customers are experienced repeat buyers who simply list quantities and submit, the comment field adds visual clutter without adding value. In addition, removing it reduces the cognitive load on first-time customers who may feel unsure about what to enter.

Note that disabling this field does not remove general quote remarks. If you want customers to leave one overall note on the quote, enable Quote Remarks separately in Advanced Options. Both settings work independently of each other.

Benefits of Controlling the Product Comment Field in Magento 2

• Per-product context when shown — customers annotate individual line items with specific requirements
• Cleaner form when hidden — reduces visual complexity for stores that do not need item-level remarks
• Reduces follow-up queries — sales team receives product-specific context in the initial submission
• Independent of general quote remarks — both settings work separately and combine freely
• Expandable UI — visible but unobtrusive, expanding only when the customer needs it

When to Use This Feature

Show the product comment field for stores that handle custom orders, project-based purchasing, or any scenario where line-item instructions vary. Hide it for stores with straightforward catalogue purchasing where a clean, minimal form converts better.

Combine the visible comment field with Enable File Upload to Quote Request to give customers every tool they need to communicate complex requirements alongside their product list.

Summary

The product comment field in Magento 2 gives customers a structured way to annotate individual line items with product-specific requirements. Because the field is expandable rather than always visible, it keeps the form clean while remaining accessible. Show it for stores where per-product instructions are common and hide it for stores where a simpler submission form fits the customer workflow better.

Also read: Enable File Upload to Quote Requests