Help and Support

Cart2Quote Help and Support provides support for all of our Cart2Quote and Not2Order products. Find solutions for top issues, common problems or get support from a professional.

Open your Support Ticket

Only for paying customers

    • Getting started

      Check out the Cart2Quote user and installations manuals.

      View all manuals

    • Installation service

      Need help installing one of our modules? We can help you out!

      Request an Installation

    • Order Magento custom work

      Extend your online store functionality with custom built modules.

      Request a Customization

    • User Forum

      Discuss the Quote & Not2Order offering, including tips, questions, and general feedback.

      Visit user forum

    • Audit your Webshop

      Executing module integration audit, technical audit, SEO audit or B2B specialized UX audit.

      Learn more

    • Full Service B2B E-Commerce

      Join hand with the makers of Cart2Quote for your next E-Commerce project.

      Full Service Magento

Frequently Asked Questions

  • What´s involved in the installation?

    It is strongly recommended to let the module be installed by a technical implementer if you do not have the necessary knowledge of Magento modules installations. Visit our documentation center and download our Installation Guide to see what's involved.

  • Will the Cart2Quote extension be compatible with my theme?

    Cart2Quote will be out-of-the-box compatible for Magento themes based on the RWD and base themes. For all other themes some adjustments may be needed to make it fully compatible. For more information on installing Cart2Quote, please read through our documentation. If you would need help to make Cart2Quote compatible with your theme, we suggest you purchase a Theme Integration.

  • How do I upgrade my Cart2Quote edition?

    If you are using the free version and decide to upgrade and enable more features of Cart2Quote, you do not have to reinstall the module. Just enter a license key into the backend. The same is true for other upgrades from one version to another. Visit the upgrade page for more information.

  • Will you add new features to Cart2Quote?

    We are dedicated to improving this quotation module every day. Our goal is unchanged: creating a complete Magento quotation module. We release a new version of Cart2Quote about every month. Visit our Release Notes for more information.

  • Can you customize Cart2Quote for my specific needs?

    Yes, we can, and we would be happy to. We love to make Cart2Quote a perfect fit for your business. We have multiple user cases of customizations and testimonials of happy customers that trusted us to customize their Magento web shop. Visit our Magento customizations page for more information.

  • How long am I entitled to free updates?

    Depending on the Cart2Quote edition you purchased you have received a certain amount of months of free updates. View the comparison table above to see the applicable period of free updates for your edition.

  • Do you offer phone support?

    Our Corporate version comes with phone support. All other products come with online support. This helps us keep detailed records about your issue in one place. Nothing is lost in translation between advisors or if we need to escalate an issue to engineers.

  • What about module conflicts?

    Cart2Quote currently runs on more than 6000 different store configurations and limiting possible module conflicts is important to us.
    However, the most common compatibility issues at the moment are modules relating to SMTP modifications and Ajax extensions.
    For a more store specific analysis of possible module conflicts, you can send us a list of installed modules. Please copy this list of installed modules in your store from
    System>Configuration>Advanced>Advanced

  • Does Cart2Quote charge a yearly recurring payment to use the extension?

    Nope, when you purchase our extension, you can use it forever. Your license also comes with free updates and Cart2Quote support for a limited period. After one year you can choose to extend the license for another year and receive € 200 off the normal pricing.

  • How much does it cost to renew my license?

    You can quickly and easily renew your license at € 200 off the normal pricing within one year of your original license expiration date. More information.

  • Will my extension stop working if my license expires?

    Nope, if your license expires your extension will still work, however you will no longer have access to updates and support and can no longer request extra development domains.

  • How does the 30-day money back guarantee work?

    We’re so confident you will love our products, we offer a 30 day, money back guarantee if the extension fails to work and we are unable to fix it. If you required an installation and/or custom work, we will deduct this amount from your refund. Learn more about our refund policy.

  • Can I disable ordering and hide my prices?

    Not2Order is our Magento module that works seamless together with Cart2Quote. This module enables you to manage the visibility of order buttons and prices on a product per product basis and/or per customer group. Visit the Not2order product page.

  • How do I become a reseller?

    We are excited about your interest in becoming a Cart2Quote reseller! Please have a look at our partner/reseller program for more information.

  • What are my payment options? Can I pay by invoice?

    We accept Visa, Mastercard, and American Express through our online payment system (Paypal). If you would like to prepay with a bank transfer, you can select "Pay with an invoice" or pay with iDeal (Netherlands only). You can select these options during the checkout.

  • What happens at the end of my trial?

    If your trial ends before you purchased a paid product, Cart2Quote will degrade to the free version. Your data will remain intact, and your customers can still submit new requests, but you can no longer process them via the admin panel until you order one of the paid Cart2Quote editions.

  • Is the Cart2Quote license permanent?

    Yes. Cart2Quote Licenses are permanent and will never expire. There is no annual fee. Your License key is tied to your Magento backend URL. View our Cart2Quote licensing information page, for more information.

Get in touch

Do you have questions or comments about products or pricing, please use the form and we will get back to you as soon a possible. (Usually within 24 hours) Do you have a customization request? Request a Quote. For full company details please checkout this page.

Are you an existing customer with a sales question? Do not forget to also enter your order number in the comment box.

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Customer Quotations Extension for Magento, easy, complete and skyrocketing your sales. Add powerful quotation management to your web shop. Get started for free.