Magento 2 Supportdesk

Cart2Quote - Customer Quote Requests Extension
4.7 / 5 from 173 reviews and 127 votes!
You can find the module reviews on MagentoConnect!

Magento 2 Supportdesk

Availability: In stock

€175.00

Features

With Magento 2 Supportdesk Potential clients are encouraged to ask pre-sales questions directly from your product catalog, and existing customers are likewise presented with a streamlined process to submit after-sales queries from the front-end and the Magento customer dashboard.







  • Required Magento Version


    This feature requires a minimum of Magento CE 2.x or EE 2.x. This feature is not available for earlier Magento versions.




  • Why a Customer Supportdesk?


    Why losing sales opportunities or causing existing customers to become unsatisfied due to a lack of response from you? This module seamlessly integrates a professional Support Desk directly in your Magento platform.




  • Update Cycle and Free updates


    With the purchase of Supportdesk comes an update cycle of 6 months of free updates.




  • What is the Early Adaptor Program (EAP)


    As part of the Early Adopter Program (EAP), you’ll play a pivotal role in the validation of this new software component. We also offer the opportunity to provide suggestions on the features of this new component, giving you a say in how the feature grows in functionality. To gather feedback on this feature and because we're introducing it as a minimal viable product (MVP), we are introducing this new feature for a strongly reduced price.

    Please note: that after the free update period, you will be charged a possible price difference between the EAP product and the final version of this feature if you want to update to the latest version.






  • Manage ticket statuses
  • Set ticket priorities
  • Assign Magento admin users to tickets
  • Customize e-mail templates and auto responses

Availability: In stock

€175.00
Free standard installation
A free installation valued €270 is included. (Select 'Installation service only')

Availability: In stock

€175.00
€175.00

We're confident you'll love our Products

Official Magento Silver Partner and all of our products are created with love by Certified Magento developers. That's why we offer you a 30-day money back guarentee.

  • 30-day Money back guarenteeWe’re so confident you will love our products, we offer a 30 day, money back guarantee.

  • Certified DevelopersAll our developers are Certified Magento developers, so we know what we’re doing.

  • Official Magento Silver PartnerThis Partnership allows us to offer you Magento Enterprise and more.

  • Simply Update & Upgrade your LicenseAlways own the latest copy of your Cart2Quote installation. Learn more

  • Looking for a way to hide prices?Not2Order hides prices and disables ordering on a product per product basis. Learn more

Why buy this Magento helpdesk module?

Support Tickets can be submitted via:

  • 1The default Magento Contact Us form

  • 2A Form on every productpage, product details added automatically

  • 3A Form in the customer dashboard, inside quote request (Cart2Quote required)

  • 4The Customer Dashboard Ticket Thread, simply open a new ticket

Support Tickets can be:

  • 1Answered via the Magento backend

  • 2Initiated via the backend under a Quote or Customer

  • 3Assigned to a sales representative

  • 4Given a Priority

  • 5Send including a price proposal (Cart2Quote required)

But wait, there is more!

  • Comes Free with Cart2Quote Enterprise

  • Module is Fully optimized for Mobile

  • No third party storage used for processing tickets

  • Supportdesk is 100% Open source

  • Built according to Mageno’s coding

The trusted Quotation module

As the leading Magento Quotation Extension we know what it is to be at the top. It has taken us years to develop and finetune our RFQ extension and we're really pleased with the fact that Cart2Quote is now the trusted quotation module for over 15.000 Magento users.

More awesome clients

All our Customer success stories. Filter the stories for your Location.

  • Samsung inspires the world with innovative technologies, products and design that enrich people's lives and contribute to social prosperity by creating a new future. Samsung is relying on Cart2Quote to process Quote requests via the front - and backend of their business stores.

    Visit website
  • Cart2Quote not only fulfill our requirements but give us better path to manage the quote and orders effortless. If you are in B2B and seriously looking for customer friendly solution then at-least try Cart2Quote. I bet you will not find better solution than Cart2Quote.

    Visit website
  • Miele stands for excellent results combined with the lowest possible energy consumption. This goes for the hygienic and gentle care of your laundry, your flooring and your crockery as well as when conjuring up exquisite culinary delights.

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  • Konica Minolta has been expanding its business in various fields including office equipment, optical systems for industrial use, and diagnostic imaging system. Cart2Quote’s functionality is the pivital point for online B2B sales.

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  • Shine Retrofits is your energy efficient lighting products and services resource. We specialize in working with electricians, facility managers, and building owners. Shine Retrofits uses the Quotations extension for Magento to provide RFQ functionality to its B2B customers.

    Visit website
  • Allgolf.nl - Promotional golf gifts. Branding almost all Golf equipment. Allgolf uses Cart2Quote as their B2B Magento extension to offer their customers and visitors to request quotes for multiple quantities per item.

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  • Binders.com brings together quality products and services in the binder and promotional packaging industry. Their renewed website now also offers their customers the option to request a quote. All within their existing Magento e-commerce platform, these quotes are easily converted to orders.

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  • YARD Direct is on target to become Europe's largest online distributor of high quality roof windows. The Cart2Quote quotation module for Magento enables them to handle quote requests, proposals and negotations well, all from the existing backend of the webshop.

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  • Bayometric is a leading global provider of biometric security systems. Their clients are mainly enterprises, government agencies, custom application developers and system integrators. A robust quotation solution to do business online was therefore really needed.

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  • With over 700 orders per month and 15.000 product online is Peta a real online retailer committed to make shopping computer hardware save and easy. Peta is relying on Cart2Quote to process Quote requests via the front - and backend of their store.

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  • Universal Medical Inc. offers unique items to the medical industry. Their new website now has the "add to quote" function through the Cart2Quote module, enabling their customers to receive customized proposals.

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  • Fire Rescue Safety Australia (FRSA) is an organisation that runs parallel to those who strategically manage the emergency management process. We are professional equipment suppliers who provide expertise in equipment selection.

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  • We have tried many quotation plugins and this is the best in the market! Full of detail features and very well implemented. Overall great plugin and most importantly, great support team too! Best choice ever with no regrets!

    Visit website
  • Based upon my research this is the most complete quoting system available for magneto stores with dynamic pricing. Module gives customer the freedom of choice to inquire before committing to an order. Excellent!

    Visit website
  • This is a extensions that has come into my teams default toolbox for Magento builds. The quoting functionality is more advanced than any other extension for this purpose on the market, and the support tends to be very good.

    Visit website
  • Triumph Learning provides research-based, print and digital solutions for instruction, intervention, and test success, serving over 6 million students and 400,000 teachers. Customers can request a quote online through the Cart2Quote solution.

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  • The motto of ASAP Supplies is "we do whatever we can to float your boat", indeed offering a complete range of products that are used in and for boats. The Magento website enables customers to request a quote before buying products.

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  • For Visy Industries we extended the CRM functionalities Magento and Cart2Quote offer as a standard. Client contact is key for any B2B company, and Visy is now able to really take it to the next level with new roles, filters and variables!

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  • Software Media provide discount software, software licensing and software-related services online and offline. With Cart2Quote installed they now have a robust quotation functionality that works seamless with their Magento webshop.

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  • North40 Outfitters offers a wide range of products; form apparel to tools, home and garden and automotive. They enable their customers to request quotes through their webshop, lowering the threshold and increasing their orders.

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  • UG is a growing global provider of automotive electronics, specialized in aftermarket in-car entertainment products with an expertise in audiovisual electronics. Their webshop enables customers to request a custom proposal before they buy online.

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  • Fieldworks Direct B.V. has developed into one of the leading suppliers of "Full Rugged Notebooks / Tablets / Convertibles", "Semi-Ruggedized Laptops / Convertibles", "Industrial Rackmount, Embedded and Panel Computers" and much more. Cart2Quote is used for complex products.

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  • XCase is importer and distributor of rackmount chassis, cabinets and server components. For their website they needed a robust quotation system. Cart2Quote enables them to send out proposals within seconds, converting prospects into customers.

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  • AbiGo4u started in 2009 and offers a wide range of computers and components from both industry and the consumer market. Cart2Quote is used for corporate IT hardware products.

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  • RadioParts.com sells two-way radios, parts and accessories. 80% of their customers are corporations and organizations. Our robust quotation module enables customers to request quotes, to send out proposals through the backend and convert them into orders.

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  • We did all of our quoting through QuickBooks. Now we rely solely on our Magento stores, and Cart2Quote fully manages our quote-to-fulfillment process. Cart2Quote has become our time-saver and a MASSIVE money-saver. It doesn’t just generate leads, it has turned our business around.

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  • Pinkcube is a supplier for (printed) promotional gifts. Since most of their clients are companies they needed a quotation solution to make their webshop a proper B2B e-commerce platform. The Cart2Quote solution enables them to handle the quotation-to-order process smoothly.

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  • AbiGo4u started in 2009 and offers a wide range of computers and components from both industry and the consumer market. Cart2Quote is used for corporate IT hardware products.

    Visit website
  • Ellsworth Adhesives is a global corporation specializing in the distribution of specialty chemicals and equipment. The Magento quotation extension is used for all products that are relevant for B2B sales.

    Visit website
  • Merchprom is a full-service provider for quality printed textile printing and merchandising. Their Magento webshop offers RFQ functionality through the Cart2Quote module.

    Visit website
  • Cobra Golf sells high end quality products for golfers worldwide. To enable customers to request a quote they use Cart2Quote with their Magento webshop.

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  • Offering one of the UK's largest ranges of tools, insulation, boilers, radiators, bricks and much more, BSO enables their customers to request a quote online with Cart2Quote.

    Visit website
  • ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems and accessories. Their Magento website now has RFQ (request-for-quote) functionality added.

    Visit website
  • Rx-Safety.com is an optical lab and internet store. They aim to provide customers with affordable, top-of-the-line prescription safety eyewear. They use the Cart2Quote module as complete request-for-quote solution.

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  • Our collaboration with Cart2Quote went to our complete satisfaction. Through our contact person we were able to switch quickly with someone who knew how to handle things. This resulted in a solution that works outstanding.

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  • Transcat serves their customers within such areas as the pharmaceutical, industrial manufacturing, energy, and chemical process industries. Their webshop now offers a complete RFQ functionality.

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  • AKW are the UK market leaders in showering, daily living and kitchen solutions for people with mobility needs. They now have a robust RFQ functionality added to their Magento webshop.

    Visit website
  • The Ethos Trade Equipment and Services Ltda. specializes in business automation and enterprise computing. For their B2B customers they offer Cart2Quote as quotation module.

    Visit website
  • Great quotation module, which we use to enable our customers to request quotes (if needed with tier quantities) and checkout with customized prices.

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  • 365zon is specialized in placing solar panels wether it is for companies or the private sector. For all items in their catalog a quote can be requested with Cart2Quote.

    Visit website
  • M’eye e.Store offers equipment of the highest quality for optometrists. Customers can now easily request a quote before buying online.

    Visit website
  • Selling office furniture online, TodoOficina added RFQ functionality for their customers with the Cart2Quote Magento module.

    Visit website
  • Since 1976 Atlantic Radio Telephone has been providing communication and navigation solutions to those who find themselves “off the grid.” Through their webshop they sell online, but now, with the quotation module, their customers can also choose to request a quote and negotiate deals.

    Visit website
  • Cart2Quote extensions provides the best possible solution for merchants that are in B2B and B2C business. Completely solves the problem of hiding catalog prices without much frustration to customers. Also simplifies the proposal sending process.

    Visit website
  • For over 25 years, the founders of OfficeNameplates.com have been producing corporate signage, marketing and identification products to virtually every industry under the sun. This customer uses Cart2Quote in a common B2B environment.

    Visit website

You're in good company

Why Cart2Quote? Big brands love us. Just ask our customers and see what we can do for you.

What our Clients say

Some of our awesome Customer success stories.

  • We have tried many quotation plugins and this is the best in the market! Full of detail features and very well implemented. Overall great plugin and most importantly, great support team too! Best choice ever with no regrets!

    Phillip Choong

    Based upon my research this is the most complete quoting system available for magneto stores with dynamic pricing. Module gives customer the freedom of choice to inquire before committing to an order. Excellent!

    Fredrik Tidemann

  • This is an extension that has come into my team's default toolbox for Magento builds. The quoting functionality is more advanced than any other extension for this purpose on the market, and the support tends to be very good.

    Gina Bartlett

    We have used this extension for almost 2 years. Out of the box it gave a professional look to quotes that was severely lacking prior to this. Well done, showing the rest of the community how this should be done. Thank you.

    Andrew Perman

  • Cart2Quote extensions provides the best possible solution for merchants that are in B2B and B2C business. Completely solves the problem of hiding catalog prices without much frustration to customers. Also simplifies the proposal sending process.

    Karl Büdding

    Cart2Quote not only fulfill our requirements but give us better path to manage the quote and orders effortless. If you are in B2B and seriously looking for customer friendly solution then at-least try Cart2Quote. I bet you will not find better solution than Cart2Quote.

    Rakesh Parsoya

Ready for Magento 2 Supportdesk? With Magento 2 Supportdesk Potential clients are encouraged to ask pre-sales questions directly from your product catalog.

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Questions about Cart2Quote?

Do you have questions or comments about our products or pricing? Please leave a message and we will get back to you as soon a possible.

Magento 2 Supportdesk Magento 2 Supportdesk With Magento 2 Supportdesk Potential clients are encouraged to ask pre-sales questions directly from your product catalog. 175

Customer Quotations Extension for Magento, easy, complete and skyrocketing your sales. Add powerful quotation management to your web shop. Get started for free.